We are committed to treating your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address) with total respect and in the strictest confidence. 

What information do we collect?

You can visit and browse our site anonymously.  However, we need to collect information from you when you register on our site or place an order.  When ordering or registering you will be asked to enter your name, e-mail address, postal address and phone number.  We need to maintain a record of the password for your account. We keep a record of  the delivery address(es) for your orders.  We also keep details of your product selections. If you sign-up to receive our email newsletters we only hold your name and email address.

We keep a record of any email correspondence that we have with you.

We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.

What do we use your information for?

Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. Any of the information we collect from you may be used in one of the following ways:

Your credit card details:

We use PayPal as our payment gateway. PayPal is secured by multiple industrial data encryption, fraud detection and security technologies including solutions from VeriSign, the world's most respected certification body for internet firms.  All supplied information is encrypted into PayPal's database.  It is only accessible by those authorized with special access rights to PayPal's system.  Please see their privacy page here: 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider temporarily transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies cannot harm your computer and do not contain any personal or private information.

In order to shop with us your computer must be set up to receive cookies. We need to use cookies to help us remember and process the items in your shopping cart as you move from page to page.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, our website will not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to properly process and deliver your order. We only share your information with trusted third parties, such as PayPal and some of our suppliers and delivery companies, in order to operate our website, conduct our business and provide you with a service, so long as those parties agree to keep this information confidential.

We promise not to provide any of your personal data to any outside company for marketing purposes. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may release your information when we believe release is appropriate to comply with law enforcement, enforce our site policies, or protect ours or others rights, property, or safety.

Requests for your information:

Phishing is the practice of tricking someone into surrendering private information for the purposes of identity theft.

In order to protect you against phishing we will never ask you to send or confirm personal information by email. If we need any information of this nature we will only contact you by phone, and will take appropriate steps to confirm your identity.

If you receive an e-mail claiming to be from Twisted Glitter requesting this type of information, please DO NOT RESPOND, contact us immediately and forward us a copy of the email to: admin@twistedglitter.com

Control over your information:

All users of our site may make changes to their information at anytime by logging into their 'My Account' page and going to the 'Edit your account information' page.

Terms & conditions:

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent:

By using our site, you consent to this privacy policy.

Changes to our privacy policy:

If we decide to change our privacy policy, we will post those changes on this page, and/or update the privacy policy modification date below.

This policy was last modified on March 7th 2021.

Contacting us:

If there are any questions regarding this privacy policy you may contact us using the information on our 'Contact Us' page.